Shipping policy

Shipping Policy 

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. During peak periods or holidays, processing times may be slightly longer.

Once your order has been processed, it is forwarded to one of our trusted fulfillment partners or manufacturers for dispatch.

Shipping & Delivery Time

We work with international suppliers and fulfillment centers to deliver products directly to our customers.

Estimated delivery time is typically:

  • 7–15 business days (standard shipping)
  • In some cases, depending on destination and demand: up to 20 business days

Delivery times are estimates and may vary due to:

  • Customs delays
  • Carrier disruptions
  • High order volume periods
  • International shipping routes

Dropshipping Fulfillment Model

We operate on a direct-to-consumer fulfillment model.

This means:

  • When you place an order, it is forwarded to our supplier or manufacturer
  • The supplier processes, packages, and ships the product directly to you
  • In some cases, items may ship from multiple warehouses depending on availability

This model allows us to offer competitive pricing and a wide product selection.

Incorrect Address / Delivery Issues

It is the customer’s responsibility to ensure that all shipping information is correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts due to customer unavailability
  • Packages marked as “delivered” by the carrier but not received

If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us.

We will:

  • Open an investigation with the carrier
  • Work with our supplier to locate your package

Please note:

  • Shipping delays outside our control do not qualify for automatic refunds
  • Refunds or replacements are handled on a case-by-case basis once carrier investigation is complete

Order Changes & Cancellations

Orders can only be modified or cancelled within 12 hours of purchase, before processing begins.

Once an order has been forwarded to our supplier, it cannot be changed or cancelled.

Customs, Duties & Taxes

Customers are responsible for any customs fees, import duties, or taxes charged by their country.

We are not responsible for delays caused by customs clearance.

Refund & Return Policy

Returns

We accept returns only under the following conditions:

  • Item arrives damaged
  • Item is defective
  • Incorrect item received

To request a return, customers must provide:

  • Order number
  • Clear photo/video evidence of the issue

Returns must be requested within 7 days of delivery

Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Incorrect expectations without evidence of defect
  • Minor packaging damage that does not affect product function
  • Delays caused by shipping carriers

Refunds

Once a return is approved:

  • Refunds will be issued to the original payment method
  • Processing time is typically 5–14 business days

Chargeback Policy

We strongly encourage customers to contact us directly before initiating any chargeback.

Unauthorized chargebacks may result in:

  • Order investigation
  • Denial of future purchases
  • Submission of shipping and delivery proof to the payment processor

Customer Responsibility Notice

By placing an order, customers acknowledge:

  • Shipping times are estimated, not guaranteed
  • Products may ship from international suppliers
  • Fulfillment is handled by third-party manufacturers and logistics partners

Please contact PurelyDigitalMarket@gmail.com for further questions !

We are so glad you decided to shop with us !